FAQ

General questions about the order

Is there a way to speed up manufacturing?

This depends on how much capacity we have free. Please send us an email in advance. We cannot guarantee a faster delivery across the board.

Do you also ship via DHL Express?

Yes, that is possible. Simply select the express shipping method during the checkout process. Please note that this does not change the respective processing time. If you are in a hurry, send us a message. We always try to make everything possible as long as we can ♥.

garters

How do I measure my leg for the garter?

Method 1 (with measuring tape): Grab a measuring tape, put it around your thigh at the level where you want to wear your garter later. It is best to measure while standing. Don't measure too tight or too loose, just put it on tight and read. You can wear tight pants when measuring.

Method 2 (without tape measure): No tape measure at hand? Then a cord/tape and a ruler/folding ruler will help you. Simply place it around the leg as in method 1, then place the length on the folding ruler and read off. Easy peasy!

Are the garters elastic? How accurate do I have to measure?

Yes, our garters all have an elastic component. However, with some garters it is advisable to measure fairly accurately as there is not that much "play".

Is my clothing size sufficient as a measurement for trousers?

no If you want to give the garter as a gift, you may not be able to "secretly" get the measure. Surely a garter can fit if we take the pant measurement as a "yardstick". Again, it depends on the model. For some we should know it very well so that the garter fits really well. So the following applies: it is better if we have the exact measure. In an emergency - depending on the garter model - a trouser size may be sufficient.

Where do you wear the garter?

Whether on the right or left leg - there is actually no general rule here. We always ask our brides: If someone wants to take a picture of your leg, which one do you automatically put first? There you have your answer!

Can you attach a club pin to the garter?

Unfortunately, we are not allowed to do this for trademark reasons. The pin will be packed separately in the original packaging in your parcel. He has a buckle.

I found a garter that I would like to combine with another. Is this possible?

Basically yes. Just send us an email and we can calculate a price for your custom-made product.

I have my own fabric. Can you make a garter out of this?

We've done that a number of times. From old wedding dresses from mum, grandma & co or from leftovers from your own dress, for example. However, it always depends on the material. Best: Write to us and send us a photo of the fabric in advance. Attention: Unfortunately, we do not offer this service in the high season (approx. May-September), since such a custom-made product is not possible for us at that time.

handkerchiefs

Can I change the text on the handkerchiefs?

Unfortunately, we cannot make any changes to predefined texts. However: For your own or modified texts, we have our "Freestyle" model, which you can also find in the shop. Salutation, sender and text can be freely selected here. Of course, we can easily change the salutation and sender of handkerchiefs with text templates. If there is a change in the text due to the gender of the sender, for example, "your daughter" will automatically become "your son" at no extra charge.

Can I change the font on the handkerchiefs?

In the case of handkerchiefs with predefined texts, the font is also predefined. If you would like to choose a different font, simply order the "Freestyle" handkerchief.

If the text is written from a female point of view and my sender is male (or vice versa), do you automatically change the text?

Yes.

Can I see a preview beforehand if I've chosen a Freestyle handkerchief?

Yes. For each personalized product, you will receive a digital draft from us, for which we need confirmation. Only then do we start production.

How do I wash the handkerchiefs?

You can easily put the handkerchiefs in the washing machine at 30°C and even iron them inside out. Don't worry, you'll keep the color and it won't wash out either.

wedding panties

How are the panties?

The panties are normal, so neither small nor large. They are very cuddly and have a great fit. You can find a size table here and in the respective products (scroll down).

Are the panties only available in white or also in another color?

The panties are currently only available in white.

Can I also send in my own panties for printing?

No, we only print our own panties.

ring pillow

I have my own fabric. Can you make a ring pillow out of this?

We've done that a number of times. From old wedding dresses from mum, grandma & co or from leftovers from your own dress, for example. However, it always depends on the material. Best: Write to us and send us a photo of the fabric in advance. Attention: Unfortunately, we do not offer this service in the high season (approx. May-September), since such a custom-made product is not possible for us at that time.

We have a very special idea for a ring pillow. Can you implement them?

In the low season (approx. September-March), we can realize unique pieces if we have capacity. In any case, get in touch with us by email, then we can see together how we can create something unique together.

memorials

Do you guys put the memorial together or do I have to do it myself?

We manufacture the memorial for you. All we need from you is a photo (ideally a high-quality one). You can scan or photograph the photo, although a scan usually produces a better result. We can implement it for you in the original color or in black and white.

Do you also have the memorial in gold or another color?

No, we currently only offer silver.

JGA bracelets

Is it possible to reorder a single JGA bracelet?

Unfortunately we do not offer this option. A set with at least 1+4 bands can of course be reordered in the shop at any time.

unique

I have my own fabric. Can you make a ring pillow or garter out of it?

We've done that a number of times. From old wedding dresses from mum, grandma & co or from leftovers from your own dress, for example. However, it always depends on the material. Best: Write to us and send us a photo of the fabric in advance. Attention: Unfortunately, we do not offer this service in the high season (approx. April-September), since such a custom-made product is not possible for us at that time.

I have found a product (eg garter) that I would like to combine with another model. Is this possible?

Basically yes. Just send us an email and we can calculate a price for your custom-made product.

I have a very special wish for a pendant (e.g. for the ring pillow or garter). Can I send it to you and you put it up?

Yes this is not a problem. We do not charge extra here. However, we absolutely need your order number for the trailer, so please include your order number in the package.